Shipping conditions
Choose your preferred shipping company. We deal with safe shipping companies
Replace & Return
You can exchange or return the product you do not want due to defects
CUSTOMER SERVICE
We provide our customers with 24-hour customer service depending on the role
INSTANT PAYMENTS
You can pay using your bank card with ease and using various payment gateways
If your order does not reach you on the specified date, you must track the order using the shipping number that is sent to you
Orders are delivered according to shipping companies
Delivery is made to the address specified by the customer upon purchase
Furat offers multiple payment options including:
Prepaid: Pay using bank cards, installments, or smart wallets.
3. Vouchers: Pay using the voucher code.
Other methods are available, but they are not available in all countries. Rather, they are found in some countries in Africa, such as Guinea Conakry
This is by customer's choice
Fourat puts the security of customers' payment information in the first place, encryption and secure servers are used. Monitoring and auditing procedures are also always in place to maintain a secure environment for transactions.
If your payment is declined, check the following conditions to resolve the issue:
• Verify that the payment method information you entered is correct.
• Make sure you have sufficient funds on your credit card or bank account.
• Check if there are any restrictions on your card, such as a daily spending limit.
• Make sure your card has not expired.
If you have checked the above and the payment issue still exists, you can contact Forat Customer Service for assistance. You can communicate through direct chat or write to us
Note: Please keep the details of the error message that appears during the declined payment process to provide to Fourat Customer Service to speed up the resolution process.
Cash on delivery is available in certain countries. Check if it is available in your country, but usually if you cannot choose cash on delivery, know that it is not available in your area.
Step 1: Go to the “Orders” section in your account.
Step 2: Find the desired order and check its status. If the payment is successful, the order status should be "Confirmed".
You will also receive a confirmation email from Fourat after your successful payment. If you do not receive a confirmation message or if you have any questions regarding the payment process, you can contact Fourat customer service via chat for assistance.
Most payments on Fourrat are processed immediately upon completion. However, processing times may vary based on your payment method. To ensure that your payment is processed quickly, we recommend that you verify all information before completing your purchase. If you are having trouble with the payment process, please contact the Forat Customer Service Team for assistance.